SME QoS Goverance at Nokia

Science, Technology and Engineering
Nairobi
February 21, 2023
Full Time
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Job Description

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

  • An opportunity to manage QoS Assurance with NE from different OEMS.
  • An exposure to world class trainings available to build your team in a multi domain competence.
  • Opportunity to manage and interact with specialist across multiple countries managing the network remotely.

What you will learn and contribute to

  • Act as the single point of contact for the delivering QoS Assurance Scope to coordinate, lead and drive Network Improvement.
  • Lead and manage all operational Goverance and meetings with customer at Central level.
  • Coordinate and organize regular Governance with GDC, NPO and Opco team. 
  • Establish Escalation management according the contractual terms.
  • Understand QoS Assurance, SLA/KPIs and drive improvement plan with opcos with monthly, quarterely, yearly targets ,
  • Ensure operational readiness on qoS across all stakeholders in new NE deployment project and new technology introduction.
  • Pro-actively support network performance, change management business opportunity identification as well as in the end-to-end lessons learned process for QoS Assurance scope.
  • Foster relationships, build customer trust, manage difficult situation and negotiate conflicts with a technical focus.
  • Create an environment in which customers will be encouraged to take further steps to increase the business with Nokia.
  • Control and own monthly QoS Assurance audit and corrections.
  • Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
  • Coordinate with Central operations Manager and central team in terms of delivery of network performance, change management, 
  • Regularly monitor and add actions in the Improvement plan based on regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs and customer Escalations.
  • Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
  • Lead the central team in terms of motivation & enhancements for network performance, change management, new business opportunity identification and end-to-end lessons learned.

Your skills and experience

  •  Minimum BTech in Electronics and Communications or equivalent
  •  Minimum 13 years of experience in managing Mobile network with minimum 5 years’ experience as SME  managing large network base.
  •   Minimum 5 years’ experience in handling multivendor Network.
  • Have a clear understanding of QoS parameters with multi domain specialty.

It would be nice if you also had:

  •  Expertise and good experience in optimization role.
  • Experience in GDC/NOC operations.
  • Experience with different managed Service Providers.
  • PMP
Method of Application

Interested and qualified? Go to Nokia on aluperf.referrals.selectminds.com to apply

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