Service Officer at Corporate Staffing

Job Description

Key Responsibilities:

• Support for their service job, for example, training support, data analysis, customer follow-up, etc. 
• Technical skill training instructor to customer. 
• Support physical installation of the company’s products to a commercial vehicle. 
• Insure that the Complaint, Cause and Correction of each problem are noted in the work order.
• Inspect quality of work performed as required, prior to delivery to customer if needed.
• Track and maintain service program compliance within GM
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Seek assistance on any assigned tasks with which you are not familiar, retain the techniques, and complete the task to standard independently when assigned the task again.
• Other duties as assigned.

Skills and Qualifications

• Bachelor’s Degree in Mechanical or Electrical Engineer.
• Work experience is not Mandatory (New graduates will be welcome) however, Engineer job experiences would be preferred in case one is  not a new graduate
• Must have a valid Driver’s License.
• Must be fluent in English (Read, Write, Speak)
• Should have Knowledge related to Mechanical or Electrical engineering and possess Automobile engineering basic skills.
• Should possess a Strong skill in Microsoft Office Excel, Word, PowerPoint, especially Excel.
• Should be able to communicate with customers and group companies.

Method of Application

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Care Support – IT) to jobs@corporatestaffing.co.ke  before 24th March 2023.