Senior Multimedia Producer at Flexi-Personnel

Job Description

JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Senior Multimedia Producer to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Applies and tracks key performance metrics through an established scorecard to ensure the effectiveness of service delivery and alignment to achieve business strategy and goals.
• Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
• Product Creation – Creating dynamic videos, ads, and web profiles that exceed customer expectations.
• Special Projects – Assist with projects including, but not limited to: graphic design, new product creation, and new process creation. Senior Multimedia Producers handle additional responsibilities and tasks as needed and assigned.
• Customer Interaction – Prompt and courteous communication with customers, troubleshooting and resolving customer concerns over the telephone. Consistently respond to customers within 24-hour SLA.
• Develop company systems for customer interaction and voice/chat response and control the implementation process.
• Quality Review – Review videos and websites built by producers to catch any errors or poor creative designs that detract from our products.
• Training – Train new hires and provide additional training to current team members to continually improve our products.
• Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
• Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in marketing or another other-related field or equivalent experience in a similar role.
• At least 6-year experience in the  Multimedia sector