Reservations Supervisor at Summit Recruitment and search

Application Ends: April 14, 2023
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Job Description

Key Requirements:

  • Respond to all inquiries from all reservations channels in a timely manner.
  • Process reservation requests.
  • Participate in yield management exercises that maximize the property revenue.
  • Create and maintain automated and saved messages on identified reservation channels.
  • Generate and maintain accurate property performance reports that will assist in the analysis of property performance.
  • Collect all funds due from guests including security deposits as per rate and property specifications maintaining the no cash payment policy.
  • Upsell extra services.
  • Communicate all damages to guests in a timely manner as reported by the housekeeping team for charging against guest deposits.
  • Process all refunds due to guests in conjunction with the accounts team by providing relevant reservation information.
  • Keep up to date with changes and updates on features, promotions and change of terms of all sales channels e.g. airbnb and communicate the same to the operations manager.
  • In charge of training on property management systems (PMS) – Training home-owners and any new or old team members on how to use the owners portal
  • Reconciliation of payments from all payment channels on the property management system against the bank statements
  • Ensuring all rates are correctly charted per booking and in line with yield meeting decisions
  • Upload and maintain the accuracy of property listings information and pricing on all reservation channels.
  • Act as the point of contact for all matters relating to information technology with the various suppliers and is the internal technical support.


  • Relevant bachelor’s degree
  • Minimum 4 years of experience in the reservations department.
  • Excellent command of written and spoken English.
  • Excellent listening skills.
  • Sound decision making and proactivity.
  • Excellent planning skills and attention to detail.
  • Technologically savvy.
  • Airbnb enthusiast.