Relationship Officer- Pamoja Banking at Equity Bank Kenya

February 23, 2023

Job Description

The Relationship Officer Credit – Pamoja Banking sector will support the business to achieve its objectives at the branch level. He/she is responsible for all group lending activities at the branch level. The Relationship Officer Credit – Pamoja Banking sector will report to Branch Business Growth & Development Manager. He /She will manage and coordinate all the group’s activities / operations under him/her to ensure Sector goals (Growth and Quality) and objectives are achieved.

Job Responsibilities/ Accountabilities:

  • Drive growth of high quality portfolio in specific branch/business unit.
  • Sales & marketing of the Sector products
  • Recruitment, intake and training of groups
  • Setting of groups structures, records and training of group officials.
  • Impactiful presence during weekly or monthly group meetings,
  • Appraisal of loans recommended and guranteed by the groups members
  • Participate in approval of group loans
  • Initiate group loans in IGLS
  • Posting of savings,loans, registration and passbook payments in IGLS
  • Participate in data clean up of exited, dormant/idle customers from IGLS
  • Participate in formulation of the Sector strategy and ensures its full implementation.
  • Ensure implementation of Group Lending policies and procedures
  • Participate in development of Sector Products and reviews based on market needs,
  • Actualise Sector Partnerships objectives and align to the Sector objectives,
  • Liaison with various Sector internal and external Stakeholders in the branch environment,
  • Coaching, Mentoring and hand holding the New Relationship officers,,
  • Doing any other duties as may be assigned by the Business Growth & Development Manager or Other line managers.

Essential Knowledge

  • Excellent understanding of micro customers. Exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Guides and transfers knowledge to his/ her team members.

Key Critical Competencies

  • Mature personality
  • Excellent interpersonal skills and  demonstrated conflicts resolution skills
  • Strong training /coaching skills
  • Strong communication, presentation and negotiation skills
  • Team player
  • Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision
  • Strong analytical skills and problem solving skills
  • Culture sensitive
  • Individual Leadership skills, Excellent Planning and organizing skills
  • Good knowledge of Microsoft office suite
  • Willingness to learn
  • Flexibility and an ability to change focus areas when needed
  • Self-motivated and a self-starter


  • University degree or Advanced Diploma in business related course.
  • Overall C+ in KCSE and C+ in mathematics
  • Experience in micro finance industry is an added advantage.
  • Experienced in project management; Monitoring and evaluation is an added advantage.
  • Computer literacy with high command in Microsoft suite.
  • Able to operate in a performance driven organization
  • Knowledge of and fluent spoken  Kiswahili , English  and at least 1 Kenyans native language

Closing: Mar 1, 2023

Method of Application

Interested and qualified? Go to Equity Bank Kenya on to apply