Operations Director at Flexi-Personnel

Application Ends: March 31, 2023
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Job Description

JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Operations Director to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

  • Develops and implements complaint resolution procedures; ensures the area is staffed and trained to handle inquiries and authorization requests from providers.
  • Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department      related to performance and operational issues is preferred.
  • Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and      external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.
  • Ensure Performance and Talent Management  drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
  • Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.
  • Promote organizational vision, values & services to all patients & stakeholders.
  • Provides direction to, and accomplishes results through the team.
  • Manages staffing and deployment of  assigned resources.
  • Assist in maintaining organization-wide quality standards.
  • Develops and implement change plans, managing the business readiness to change and the existing and new      strategic and cultural issues.
  • Manages special projects.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

  • Bachelor of Finance, Business Administration or Commerce
  • MBA in the same field is an added advantage
  • Professional Accreditation is a MUST.
  • At least 8 years experience in a call center or BPO operational & functional areas with at least 4 years in a management role.