Officer, Partnerships at Standard Bank Group

February 20, 2023

Job Description

Job purpose

  • Create effective partnerships with chosen vendors.
  • Ensure the effective operations of Vendor output
  • Drive communication between vendors and line manager
  • Ensure that the targets are achieved by your vendors
  • To effectively work all Written off accounts to contribute towards increasing the recovery rate and diligently update control registers, outsourced files and supply of demographic information when required.

Key Responsibilities


  • Manage a select portfolio of Vendors on the Vendors out-put measures.
  • Account level monitoring
  • Weekly high balance exposure reporting 
  • Responsible to form part of weekly performance engagements via. email, telephone as well as face to face. (Performance Metric supplied).
  • Internal stakeholder management with regards to vendor admin.


  • Ensure that all escalated problems or service complaints are resolved within the agreed SLA time. 
  • Report all these complaints on a weekly and monthly basis in connect sessions.
  • Monthly Reporting & Monitoring of Key Metrics:
  • Monitor key measurements that was agreed to as per Service Level Agreements and frequency to ensure that vendors are achieving operational excellence and meeting agreed processing targets.


  • Ensure that vendor complaints are logged, and root cause analysis undertaken to prevent recurring problems.
  • Ensure that all queries and problems are resolved promptly.
  • Ensure accuracy of information when resolving queries


  • Supply data or information to compile monthly dashboard for submission for meeting.
  • Validate data within the dashboard to ensure accurate reporting.
  • Communicate vendor issues proactively which could impact on customer service to Line Manager.
  • Action various reports where necessary to manage vendor performance and risk on Account Level
  • Identify risks and report to appropriate line.
  • Ensure Service Levels are met at all times.


  • Manage the validity and integrity of all information (including MIS) received from the various vendors prior to any inclusion in any report for publication either internally or externally or both.
  • Ensure that the service levels are maintained to ensure that service level agreements with internal and external customers are always adhered to.


  • Limit potential losses to the bank by ensuring that laid-down instructions are adhered to within the Vendor’s operations.
  • Assist stakeholders with the identification of risks and reported to line


Minimum Qualifications Type of Qualification: Degree

  • Field of Study: Finance and or Accounts or Business related degree

Experience Required

  • Experience Required: 5-6 years
  • Banking experience, particularly in operations / banking / project management / business analysis