Guest Liaison – Nairobi at Summit Recruitment and search

Job Description

Responsibilities:

• Conduct, schedule, report on guest courtesy calls and manage WhatsApp groups.
• Update guest profiles on the property management system.
• Maintain client data base as well as keeping track of VIP/Return guests.
• Liaise with the Property Operations Manager on the management of the loyalty program.
• In charge of responding to guest reviews on all reservation channels as well as review guests on airbnb upon check out.
• Timely coordination with other team members to ensure guest requests are attended to promptly.
• Ensure all necessary daily and monthly reports are accurate and prepared on time.
• Upselling and keeping track on extra services.

Qualifications:

• Bachelor’s degree in hospitality or Equivalent.
• Minimum of 3years of experience in a Hospitality sector.
• Excellent listening and communication skills.
• Excellent planning, organizing and interpersonal skills.
• Sound decision making and a team player.
• Proactivity in engaging guests and colleagues
• Technologically savvy.