- Conduct, schedule, report on guest courtesy calls and manage WhatsApp groups.
- Update guest profiles on the property management system.
- Maintain client data base as well as keeping track of VIP/Return guests.
- Liaise with the Property Operations Manager on the management of the loyalty program.
- In charge of responding to guest reviews on all reservation channels as well as review guests on airbnb upon check out.
- Timely coordination with other team members to ensure guest requests are attended to promptly.
- Ensure all necessary daily and monthly reports are accurate and prepared on time.
- Upselling and keeping track on extra services.
- Bachelor’s degree in hospitality or Equivalent.
- Minimum of 3years of experience in a Hospitality sector.
- Excellent listening and communication skills.
- Excellent planning, organizing and interpersonal skills.
- Sound decision making and a team player.
- Proactivity in engaging guests and colleagues
- Technologically savvy.