Guest Liaison at Summit Recruitment and search

Application Ends: April 7, 2023
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Job Description


  • Conduct, schedule, report on guest courtesy calls and manage WhatsApp groups.
  • Update guest profiles on the property management system.
  • Maintain client data base as well as keeping track of VIP/Return guests.
  • Liaise with the Property Operations Manager on the management of the loyalty program.
  • In charge of responding to guest reviews on all reservation channels as well as review guests on airbnb upon check out.
  • Timely coordination with other team members to ensure guest requests are attended to promptly.
  • Ensure all necessary daily and monthly reports are accurate and prepared on time.
  • Upselling and keeping track on extra services.


  • Bachelor’s degree in hospitality or Equivalent.
  • Minimum of 3years of experience in a Hospitality sector.
  • Excellent listening and communication skills.
  • Excellent planning, organizing and interpersonal skills.
  • Sound decision making and a team player.
  • Proactivity in engaging guests and colleagues
  • Technologically savvy.