Front Office Supervisor at Fairmont Hotels & Resorts

Job Description

We invite you to submit your application and join our vibrant team as the Front Office Supervisor at the Fairmont Mount Kenya Safari Club.

What’s in it for you:

  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Employee Benefits Card offering discounted rates in Accor Worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

  • You will be the first point of contact for the front office team and guests, you will be tasked to make memorable experiences for the guests
  • Maintain current and correct posting of all guest charges
  • Be knowledgeable regarding all guestrooms and suites
  • Complete each Front Desk procedure accurately and consistently
  • Be familiar with daily events, times and locations within the hotel
  • Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
  • Anticipates guests’ needs and takes them into consideration
  • Updates dashboard charts for revenue, occupancy rates, average room rate, activity forecasts and headcount planning
  • Collaborate with other departments to ensure proper planning

Your experience and skills include:

  • Diploma in Hotel Management, University Degree preferable
  • Previous experience in Front Office supervisory role preferably in a luxurious property
  • Guest service skills, good communication skills, and memorization skills.
  • Computer knowledge and system proficiency in packages
  • Good written and spoken German and English. French an advantage
  • Sales and motivation skills, negotiation skills
  • Knowledge of MS Office and Opera Cloud an advantage
  • Enjoy training and developing your team
  • Strong guest and service orientation
  • Ability to work in a team and good leadership skills