Customer Support Agent at Flexi-Personnel

Application Ends: March 24, 2023
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Job Description

JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Customer Support Agent to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

  • Handling online support requests by providing relevant product/service information to clients
  • Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
  • Responding to incoming calls and providing accurate, valid, and complete information to clients and other stakeholders using the right methods/tools within the stipulated timeframes.
  • Respond to incoming chats and provide accurate/valid/complete informational updates to clients.
  • Identify, organize, prioritize, and process user requests through the system.
  • Collect and verify all user documents and information.
  • Maintain a high level of professionalism to increase and maintain a high level of customer satisfaction.
  • Various support tasks assigned as shall be assigned

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

  • Bachelor’s degree in marketing or another business-related field or equivalent experience in a similar role.
  • At least 2-years’ experience in Customer Service related roles.

COMPETENCY AND TECHNICAL SKILLS

  • Excellent communication (oral/writing) and presentation skills
  • Excellent communication, creative, organizational, and decision-making skills.
  • Self-driven, results-oriented, and positive team player.
  • Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
  • Ability to respond promptly and prioritize workload effectively based on the needs of customers.
  • Keen attention to detail and effective time management skills
  • Eager to learn, adapt and collaborate at all levels.

Method of Application

Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply