Camp Manager -Re-advertised at Frank Management Consult Ltd

Job Description

Job Objective

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.

Main Responsibilities

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the camp clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Complete all daily administration tasks as required
• Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
• Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
• Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
• Complete regular checks on portable electrical appliances
• Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Manage and maintain effective and efficient use of all operations equipment in line with company policy
• Provide reports, as required, for senior management
• Maintain effective communication, at all times, among the team and head office
• Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
• Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
• Complete all required health and safety/fire checks on time
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the operations manager immediately
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Minimum Requirements

• Degree/ Diploma in hospitality/ Tourism or a related course
• At least 5 years experience in tours. Bush experience is highly preferred.