Branch Manager at Summit Recruitment and search

Job Description

Responsibilities:

• Drive Operational Excellence.
• Ensure compliance across all departments within the branch.
• Ensure all areas of the Spa facilities are functioning properly; machines, equipment,
• taking into account wear and tear, water and power consumption.
• Manage external parties such as contractors (plumbers, security company, guarding, electricians, etc) city council and public health officers.
• Check and supervise all rooms to ensure facility and equipment status is always in top notch condition and functional.
• Maintain required OSH standards and requirements for all equipment and within the facility.
• Team coordination and management including HR issues;
• Liaise with HR to oversee all new employee onboarding process, ensure thorough orientation and training schedules
• Ensure the company policies and procedures are known, understood, and followed by all employees.
• Manage, update, and coordinate all staff work schedules including leave planning, sick offs, and off days. This includes housekeeping, therapists, hairdressers, baristas, compound teams.
• Organize and coordinate team training sessions for external, internal, and interbranch sessions.
• Ensure correct standards are upheld by the entire Branch team.
• Manage employee performance
• Organise onboarding of new employees, review existing employees and training plans, ensure all staff correctly dressed.
• Liaise with the HR to design a development plan for employees and its monitoring and documentation.
• Liaise with Front Office Manager;
• Ensure the FOM is always updated of the team changes to ensure proper and convenient planning for the team calendars.
• Coordinate with the FOM where renovation, maintenance or repair works are ongoing for better client/booking management.
• Liaise with the FOM to ensure team product and role knowledge through training and reviews.
• Report any observations on Clientele or staff to management

Qualifications:

• Experience in managing operations and contractors is highly preferred
• Experience managing/leading and coordinating a team of more than 20 people
• Bachelor’s degree from a reputable institution
• Knowledge of scheduling software systems is highly desirable
• Solution-oriented and a great team-player
• Hands-on and proactive with a thirst for tangible results
• Professional and cordial personality is highly preferred