Branch Manager at Summit Recruitment and search

Application Ends: March 24, 2023
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Job Description


  • Drive Operational Excellence.
  • Ensure compliance across all departments within the branch.
  • Ensure all areas of the Spa facilities are functioning properly; machines, equipment,
  • taking into account wear and tear, water and power consumption.
  • Manage external parties such as contractors (plumbers, security company, guarding, electricians, etc) city council and public health officers.
  • Check and supervise all rooms to ensure facility and equipment status is always in top notch condition and functional.
  • Maintain required OSH standards and requirements for all equipment and within the facility.
  • Team coordination and management including HR issues;
  • Liaise with HR to oversee all new employee onboarding process, ensure thorough orientation and training schedules
  • Ensure the company policies and procedures are known, understood, and followed by all employees.
  • Manage, update, and coordinate all staff work schedules including leave planning, sick offs, and off days. This includes housekeeping, therapists, hairdressers, baristas, compound teams.
  • Organize and coordinate team training sessions for external, internal, and interbranch sessions.
  • Ensure correct standards are upheld by the entire Branch team.
  • Manage employee performance
  • Organise onboarding of new employees, review existing employees and training plans, ensure all staff correctly dressed.
  • Liaise with the HR to design a development plan for employees and its monitoring and documentation.
  • Liaise with Front Office Manager;
  • Ensure the FOM is always updated of the team changes to ensure proper and convenient planning for the team calendars.
  • Coordinate with the FOM where renovation, maintenance or repair works are ongoing for better client/booking management.
  • Liaise with the FOM to ensure team product and role knowledge through training and reviews.
  • Report any observations on Clientele or staff to management


  • Experience in managing operations and contractors is highly preferred
  • Experience managing/leading and coordinating a team of more than 20 people
  • Bachelor’s degree from a reputable institution
  • Knowledge of scheduling software systems is highly desirable
  • Solution-oriented and a great team-player
  • Hands-on and proactive with a thirst for tangible results
  • Professional and cordial personality is highly preferred